Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. you receive the mobility supplement of a War Pension. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. Receipts are available for viewing and downloading up to 6 months after your journey. For further details please email tag@merseytravel.gov.uk. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Penalty surcharge 60. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. T&C apply. T-FLOW is available for all vehicle classes and removes the need for cash. You must carry your personal identity pass and be travelling in your nominated vehicle. For maximum convenience we recommend fixed monthly Direct Debit payments to your We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. Penalty surcharge 60, 350 per hour. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. However, we may close one of the Tunnels, usually at night, to carry out maintenance. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Payment will be made directly to the bank account from which the Direct Debit is taken. You are over 65 and receive the highest rate of Attendance Allowance. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. For full details on how we manage your personal data please refer to our. your current driving licence or It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Do I have to register to get the discount? If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Please ensure you leave enough credit to cover any journeys that you need to make. The full amount of your top up is credited towards any journeys. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Select the Payments option followed by Request Refund. You can apply for free travel through the Mersey Tunnels if: When will I receive my new allocation of journeys in my account? Yes, it is a condition of issue that is strictly monitored. Once payment has been approved, the barrier will rise. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Further information can be found at on the Governments website. or If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Details should be updated by January 31st, 2023. We will refund any payments you have made to your Account. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. You can check how much you spend and keep track of the journeys you have made via our online account management system. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Receipts are available for viewing and downloading up to 6 months after your journey. Customers have the option to open a personal or business T-FLOW Account. This application provides the best possible management for your Mersey Tunnels Fast Tag. your V5C vehicle registration form showing the vehicle is registered to your address. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. You can appeal within one month of the date of your decision outcome. Do I need to attend court? Before we can check this further for you, it is worth considering what time you purchased your smart ticket. TERMINATING OR ENDING THIS AGREEMENT We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. What happens if I change my vehicle or it is stolen? For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. I have registered my plate on line and it wont read. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. you are over 65 and receive the highest rate of Attendance Allowance; All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Each of the paragraphs within this agreement operates separately. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. You can view receipts for payments for up to 6 months. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). You have the option to print or download this for your records. Step 2. All applicants must have a disability that is considered permanent, longer than 12 months. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. You may find the answer or help you need there. I am an existing Fast Tag customer do I have to move to T-FLOW? We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. A VRN can be linked to only one T-FLOW Account. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. We are sorry for any inconvenience caused. We will need to see proof of your address. The maximum fine for breach of a byelaw is 1,000. Receipts are available for viewing and downloading up to 6 months after your journey. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Residents can apply online via our website www.merseytunnels.co.uk. For all other enquiries please email ask@merseytravel.gov.uk. -If you change your nominated vehicle you must let us know by calling. What documents do I need as proof of eligibility? Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. We are sorry for any inconvenience caused. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. . It is the Account Holders responsibility to ensure payments are successfully processed. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Personal accounts are restricted to a maximum of 4 Users. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Or you can visit a Merseytravel Centre. and Merseytravel is not in a position to advise whether or not you should attend court. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Click here to find out more about T-FLOW and calculate how much you can save. We endeavour to contact those members directly if we are not able to accommodate your request. 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